Revenue growth and customer satisfaction gains are driven by utilizing conversion optimization expertise, visitor analytics, interaction technology, expert sales associates, proprietary integrated reporting, and daily program management.

The Online Conversational System is deployed to interact with Web site visitors who display navigation behaviors indicating they are lost, abandoning, and have commercial intent but require sales assistance. Customer satisfaction and order values are increased by providing shoppers with live sales support. Visitor behavior triggers rules that are captured by the software and begin the interaction and sales process with live sales agents.